PRIORITY SUPPORT
Your Bitcoin, Our Priority
Get help with vault tasks or improve your bitcoin security.
Premium Tech Support
Our premium tech support service provides personalized, issue-by-issue assistance for sensitive, high-value transactions and complex self-custody concerns. Charged per issue, this service ensures you receive expert guidance exactly when you need it. Whether you're managing a critical transaction or addressing self-custody challenges, our dedicated support team is here to deliver the expertise and peace of mind you deserve.
Fast-Track Support
Our premium tech support is designed for speed and efficiency. Once you purchase a ticket, you can schedule a personal video call with our expert team as soon as 24 hours later. This ensures that your high-value transactions or self-custody issues are addressed promptly, giving you quick access to the help you need when it matters most.
Key Recovery or Replacement
As a Smart Vault customer, if you lose a key or get locked out of your wallet, we’ll help you fix it right away. This service is for key recovery or replacement only and doesn’t cover self-custody issues.